1. Introduction
We are
ENGAGE YOUR SENSE PTE. LTD., a Singapore-based game studio. We are committed to protecting your privacy and ensuring a fair, enjoyable gaming experience. This policy explains how we handle your data when you download and play our games on Steam (the "Service"). Whether you are battling others online or exploring a single-player world, we want you to know exactly what information we collect and why.
If you have any questions, please contact us at:
support@engageys.com
2. The Data We Collect
We limit our data collection to what is strictly necessary to run our games and improve them.
A. Data You Provide (or Authorize Steam to Provide) We use your Steam profile to streamline your experience, so you don't need to create a separate account.
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Steam Profile: Your Steam ID , Persona Name, and Avatar URL. We use this to log you in, sync your cloud saves, and enable multiplayer features.
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Support & Feedback: If you contact us for support, we collect your email address and the content of your request to assist you.
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User Generated Content: Content you create within the game, such as chat messages, lobby names, or in-game layouts.
B. Data We Collect Automatically To optimize performance and game balance, our games collect technical data in the background.
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Gameplay Analytics: We use analytics tools (such as Thinking Engine) to track game telemetry—including level progression, item usage, win/loss rates, and strategy choices. This helps us understand how players interact with the game design.
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Device & Network: Your IP address (used for region selection and ping calculation), OS version, hardware specifications (CPU/GPU), and screen resolution. This helps us fix crashes and optimize performance for different setups.
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Security & Anti-Cheat: For games with online features, we monitor for unauthorized software, memory modifications, or automation scripts to ensure fair play.
3. How We Use Your Data
We process your data for the following purposes:
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Core Functionality: To log you in, match you with other players, and save your progress.
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Game Improvement (Legitimate Interests): To analyze player behavior trends, adjust game difficulty/balance, and fix bugs.
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Security: To detect and ban cheaters, ensuring a safe environment for all players.
4. Sharing Your Data
We do not sell your personal data. We only share it with trusted partners who help us operate our services:
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Steam (Valve): To verify game licenses and DLC ownership.
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Third-Party Platforms: Certain personal data may be provided to us by third-party platforms (such as Steam or other providers) in accordance with their own privacy policies. We do not control the scope of personal data collected by such platforms and are not responsible for their independent data processing activities.
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Service Providers: Partners who provide analytics (e.g., Thinking Engine), cloud hosting (e.g., AWS/Alibaba Cloud), and anti-cheat services.
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Corporate Requirements: Data may be shared within our corporate group or with future investors/buyers to ensure business continuity.
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Legal Obligations: We will cooperate with law enforcement if required by applicable laws.
5. International Transfers
Our operations are global. Your data may be processed on servers located in Singapore, China, the US, or other regions. We implement appropriate safeguards (such as Standard Contractual Clauses) to protect your privacy during cross-border transfers.
6. Data Retention
We retain your data only as long as necessary.
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Active Accounts: We keep your save data and profile to ensure you can always return to the game.
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Inactive Accounts: If you have not interacted with our games for 24 months, we may delete or anonymize your data to protect your privacy and manage server resources.
7. Your Rights
Depending on your region, you have the right to:
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Access & Correct: Request a copy of your data or correct inaccuracies.
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Delete (Right to be Forgotten): Request the permanent deletion of your account and data. (Note: This will result in the loss of all game progress and items; Certain information, such as Persona Name, Avatar URL, leaderboard records, or in-game interactions, may remain visible to other players or cached on their devices. In such cases, we may not be technically able to remove or update that data).[J1]
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Object: You may opt-out of certain non-essential data analytics in the game settings where applicable.
8. Children
Our games are not intended for children under the age of 13 (or the relevant age of digital consent in your region). We do not knowingly collect personal data from children.
9. Changes to this Policy
We may need to update this Policy at any time to reflect changes in our business. All changes will be flagged in the app and on our website and if we consider it appropriate, we will notify users of important changes by email or in-app too.[J2]
10. Contact Us
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Piroker Game customer service Email: piroker@engageys.com
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Address: Data Compliance Officer, ENGAGE YOUR SENSE PTE. LTD., 3 PHILLIP STREET #10-04 ROYAL GROUP BUILDING, SINGAPORE (048693).